User Guides
View and share Highlights for a system
Use Highlights to quickly get up to speed on what is happening at home while away with a visual summary of key events in a compelling story format with short video clips and animated icons. It is easy to see when people leave the house in the ...
Unable to log into the Customer Website or app
If you are unable to log into the Customer website or Customer app, verify the login name being used and reset the password. To verify the login name: Go to the Customer website login page at www.alarm.com/login. Click Login Help. In Forgot your ...
Transfer app settings from a previously connected device to a new device
App Settings Migration allows users who have either switched phones or deleted and re-downloaded the Customer app to avoid creating multiple instances of the same device for Push Devices or Geo-Devices listed on the Customer website. The process will ...
Set up Siri custom voice shortcuts
Take home automation to the next level using custom voice shortcuts for Siri. To arm/disarm a system or run a Scene, say "Hey Siri, I'm home from work," or any phrase of your choice to perform automation commands using an iOS 12 device. Live video ...
Saved Clips widget for iOS
iOS customers can now create a Saved Clips widget and keep tabs on the activity at home without having to open the Alarm.com app. From the Home or Today View screens of their iPhones or iPads, they can view four to 12 thumbnails of saved video, ...
Safety Button widget
The Safety Button widget enables customers to press the Safety Button to connect to police, fire, or emergency medical help from their phones’ Home screen. Once activated, users will be connected directly to a trained operator who will promptly ...
Rearrange Home page of website or app
Cards displayed on the Customer app and Customer website, such as Panel, Sensors, and Recent Activity, can be rearranged based on your preferences. To rearrange cards on the Android app: Log into the Customer app on an Android device. In Home, flick ...
Manage login permissions for secondary logins
Login permissions for new or existing secondary accounts can be managed using the Customer website. To manage login permissions for secondary logins: Log into Customer website. Click Users. Click Manage Logins. In Login Name, click the desired login ...
Launch the app or website tour
To learn more about how to navigate the Customer app or Customer website, you can launch the interactive tour. To launch the Customer app tour: Log into the Customer app. Tap . Tap App Tour. Swipe left to progress through the tour. Tap Close to exit ...
iPhone's Home Screen Quick Actions feature for the Alarm.com app
The Customer app takes advantage of Apple's Home Screen Quick Actions and gives you access to various Quick Actions right from the home screen. Important: Home Screen Quick Actions are only available on iPhones with iOS version 13.0+. Quick Actions ...
iOS Live Activities for In-Progress Device Commands
iOS Live Activities for In-Progress Device Commands provides frequent information updates that appear in locations such as the Lock Screen, Notification Center, Standby Mode, and Dynamic Island. Live Activities offers a more flexible way to keep you ...
iOS Alarm.com System Control widget
The Alarm.com System Control widget is customizable and provides quick access and one-touch commands for smart security systems. Small or medium widget sizes can be placed on the Home screen or Today View enabling you to control your lights, locks, ...
Export panel slot numbers for a single location
The panel slot numbers report shows all users associated with the system at a single location. To export panel slot numbers: Log into the Customer website. If using an Enterprise group, select a specific location. Click User Access. Click Users. ...
Enable Two Factor Authentication
Note: Two Factor Authentication can be referred to as 2FA, Multi-Factor Authentication, or MFA. Two Factor Authentication adds an extra layer of security to protect access to your system. This makes it harder for potential intruders to gain access to ...
Log all devices out of the website and app
Users who have lost their phones or need to disable a login can choose to log out devices so others can no longer access the Customer app. This includes those who use the Keep me logged in feature without re-entering the password. Specific devices or ...
Delete a login
Deleting unused Customer app and Customer website logins help keep the system secure. Secondary logins can be deleted using the Customer website. To delete a login: Note: Deleting a secondary login that was created through linked logins will remove ...
Create a new login
Individual logins for Customer website and Customer app users can only be created using the Customer website. If the desired login name is not accepted, it may already be in use. For more information about login requirements, see What are the login ...
Contact your service provider
If you are unable to find an answer to your question in the Knowledge Base or additional assistance from your service provider is required, you can contact your service provider. Contacting your service provider Your service provider's contact ...
Configure Shortcuts on Android for use with the app
Overview After configuring Shortcuts on Android, users can make up to four shortcut commands appear by long-pressing on the Customer app icon. By tapping one of these shortcuts, users can send one of the following commands to their system without ...
Configure a number passcode for the app
You can set up an optional passcode lock in the settings of the Customer app. Once enabled, there is a prompt asking for a four-digit code before accessing the Customer app. Note: Enabling the passcode option keeps you logged into the Customer app, ...
Change the name of a mobile push notification device
The name of a mobile push notification device can be updated using the Customer app or Customer website. Change the name of a push device The name of a push device can be changed using the Customer app or Customer website. To change the name of a ...
Change security questions
Update security questions Security questions can be updated using the Customer app or Customer website. Note: If you are logged out and need assistance with your security questions, contact your service provider for assistance. To update security ...
Change or reset a password
Updating your password for the Customer app and Customer website helps keep your system secure. The password can be changed while logged into the account. If you are unable to log into your account, the password can be reset. Note: The new password ...
Change language preference
User language preferences change the language of the Customer website and the user's notifications. To change the language preference for system users: Log into the Customer website. Click Users. Click the desired user name to edit. Click Language ...
Change how the Welcome card appears on the website
The Welcome card on the Customer website can be collapsed and expanded, but what appears on the card cannot be changed. The following image is an example of how the Welcome card appears by default: Note: If you have video devices, Today's Activity ...
Change an email address
Keeping the primary email address updated on your account helps keep your system secure. Important: The email addresses of secondary logins cannot be changed once created. Delete the secondary login with the incorrect email address and create a new ...
Change a phone number
The primary phone number associated with the account can be changed using the Customer app or Customer website. For information about changing phone numbers designated to receive notifications, see Add a mobile phone number to receive SMS ...
Change a login name
Login names can be changed on the Customer app and Customer website. Note: If the message Login name is invalid is received when attempting to change a login name, the new login name may already be in use. For more information about login ...
Best practices when changing phones
When switching to a different phone for any reason, there are a few things to be aware of to ensure minimal disruption of your service. The following are suggestions for information and features that should be verified when swapping to a different ...
App settings transfer
The Mobile App Settings Transfer Wizard allows users to maintain consistent service, even when changing over to a new device. Users can easily transfer existing notification and Alarm.com Places location settings to new mobile phones or tablets using ...
Android Quick Access Device Controls
Android Quick Access Device Controls provides Android users with seamless control of their smart devices from the Quick Settings panel. Requirements An Android device using version 11+ The Alarm.com app version 5.7+ An Alarm.com account with at least ...
Add the Alarm.com widget for Android
Android widgets are shortcuts to actions on apps that can be triggered at the touch of a button. Android widget requirements Usage of Android widgets require certain device and account requirements: Scene compatibility - The customer must have an ...
Add a mobile phone number to receive SMS notifications
Mobile phone numbers can be added to a user's contact information so that they can receive SMS notifications. Note: SMS (text notifications) is only available in the United States and Canada. It is recommended to use push notifications for accounts ...