View and share Highlights for a system

View and share Highlights for a system

Use Highlights to quickly get up to speed on what is happening at home while away with a visual summary of key events in a compelling story format with short video clips and animated icons. It is easy to see when people leave the house in the morning, who armed the house, when the mail was delivered, and more.

Note: Events that display in Highlights are automatically generated as the day goes on and represent a summary of daily activity. All events that occur during the day may not be included in Highlights.

Highlights can be viewed using the Customer app and Customer website. You can also choose to download or share Highlights using the Customer app. 

Note: Highlights events cannot be customized and the availability of each highlight is dependent on the equipment enrolled in your system.

Features

The Highlights summary shows a selection of the most important events of the day, such as when:

  • Video and doorbell camera clips are recorded
  • Doors are locked/unlocked
  • Doors and windows are opened/closed
  • Garage doors are opened/closed
  • The system is armed/disarmed
  • The thermostat setpoint is changed
  • Motion is detected
  • Alarms are triggered

The feature allows you to:

  • Tap icn-previous.svg to view previous days
  • Tap an event thumbnail or icon to go to a specific event
  • Tap the player area to pause and play interactions

View Highlights

Highlights can be viewed using the Customer app or Customer website.

To view Highlights on the Customer app:icn-chevron-down.svg
  1. Log into the Customer app.
  2. Tap to expand the Highlights card.


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  3. To view a previous day's highlights, tap icn-previous.svg.
  4. Once finished, the screen will display, You're all caught up!
To view Highlights on the Customer website:icn-chevron-down.svg
  1. Log into the Customer website. 
  2. In the main Home card, click Highlights.

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  3. To play the highlights at a faster speed, use the speed dropdown menu (e.g., 1x, 1.5x, 2x).

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  4. To view a previous day's highlights, click Back.
  5. Once finished, the screen will display, You're all caught up!

To download and share Highlights:

A single video reel is created using the video clips within Highlights (i.e., other Highlights system activity is not included in the reel). The Highlights reel can be saved and then shared from mobile devices through text, email, or posts to social media depending on the selection. 

  1. Log into the Customer app. 
  2. Tap to expand the Highlights card. 
  3. Wait for the highlights to finish playing. 
  4. In Highlights, tap either Download or Share.

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