Change a login name

Change a login name

Login names can be changed on the Customer app and Customer website.

Note: If the message Login name is invalid is received when attempting to change a login name, the new login name may already be in use. For more information about login requirements, see What are the login name and password requirements?.

Change a login name

A login name can be changed using the Customer app or Customer website.

To change a login name using the Customer app:icn-chevron-down.svg

Note: The only login name that can be changed is for the login used to access the Customer app.

  1. Log into the Customer app.
  2. Tap icn-menu.svg.
  3. Tap Login Information.
  4. Tap Login Name.
  5. Enter the new login name in the Login Name field.
  6. In the Current Password field, enter your current password.
  7. Tap Save.

Note: If unable to change the login name, contact your service provider.

To change a login name using the Customer website:icn-chevron-down.svg

Note: The only login name that can be changed is for the login used to access the Customer website.

  1. Log into the Customer website.
  2. Click Settings.
  3. Click Login Information.
  4. Click Login Name.
  5. Enter the new login name in the Login Name field.
  6. In the Current Password field, enter your current password.
  7. Click Save.

Note: If unable to change the login name, contact your service provider.