iOS Live Activities for In-Progress Device Commands

iOS Live Activities for In-Progress Device Commands

iOS Live Activities for In-Progress Device Commands provides frequent information updates that appear in locations such as the Lock Screen, Notification Center, Standby Mode, and Dynamic Island. Live Activities offers a more flexible way to keep you updated about live events, activities, or tasks on your system.

Requirements

  • An iPhone 8 or newer
  • iOS version 16.2+
  • Alarm.com Customer app version 5.9+
  • Live Activities with the Dynamic Island requires an iPhone 14 Pro/Pro Max, iPhone 15 series, or iPhone 16 series device

Features

  • Easy access and automatic awareness with instant updates displayed front and center while the device is locked or unlocked
  • Offers an intuitive way for iOS customers to stay informed about their system while moving across different apps and screens without interruption
  • Instantly see in-progress device commands and status for panels, locks, garage doors, and water valves
  • Launch the Alarm.com Customer app with a tap or tap and hold to access an expanded view
  • Dismiss the Live Activity by swiping left or it will automatically disappear after 3 minutes

Enable Live Activities

Live Activites can be enabled or disabled using the Alarm.com Customer app, and the frequency of activities can be increased.

To enable or disable Live Activities on the iOS device:icn-chevron-up.svg

Note: The general setting for Live Activities is on by default.

  1. On the iOS device, go to Settings.
  2. Tap Face ID & Passcode.
  3. In Allow Access When Locked, tap the Live Activities toggle switch to enable or disable the feature.
Enable or disable Alarm.com-supported Live Activities:icn-chevron-up.svg
  1. On the iOS device, go to Settings.
  2. Tap Apps.
  3. Tap Alarm.com.
  4. Tap Live Activities.
  5. Tap the Allow Live Activities toggle switch to enable or disable the feature.

Note: The first time Live Activities for the Alarm.com Customer app is initiated, a prompt will appear for you to confirm permission to allow Live Activities.

To set up Live Activities to update more frequently:icn-chevron-up.svg
  1. On the iOS device, go to Settings.
  2. Tap Apps.
  3. Tap Alarm.com.
     
    Note: This setting can be adjusted other apps on the iOS device.
     
  4. Tap Live Activities.
  5. In Update Rate, tap the More Frequent Updates toggle switch to enable the feature.

Frequently asked questions

Which actions will trigger a Live Activity?icn-chevron-up.svg

An action conducted directly in the app (e.g., arming the panel, unlocking a lock, opening a garage door, etc.) triggers a Live Activity. Automation features such as rules, schedules, and Smart Arming will not trigger Live Activities since they are initiated without direct actions.

How many devices can be displayed at once?icn-chevron-up.svg

Multiple devices can be displayed at once. If more than one device is polling at a given time, the Live Activities will stack on the lock screen similar to how notifications stack. On the Dynamic Island, up to two in-progress device command actions may be displayed at a given time. The time for completion varies from a few seconds to a few minutes depending on the device being used.

Is Live Activities supported on other devices?icn-chevron-up.svg

Yes. It is also available and supported on iPad with OS17+ and Apple Watch with OS 11+.