User Guides
View user codes
User codes for residential accounts can be viewed using the Customer app and Customer website. Important: Viewing user codes is available if the login has the necessary permissions. For more information, see Manage login permissions for secondary ...
User Access Review
Easily track user code access for greater home security, awareness, and peace of mind with User Access Review. This page within the mobile app and customer website enables customers to review and manage PIN codes created manually on the lock, in ...
Manage Devices
Important: The options outlined on this page may be reliant on permissions that are set by your service provider. If you do not see an option, you may not have the required permissions to perform the action. For more information about these ...
Generate and share system user codes
User code management allows the creation and sharing of user codes using the Customer app or Customer website. The random code generator can be used to create unique user codes, and the Share User Code option allows you to text or email codes in ...
Delete a system user code
Delete unused system user codes to keep the system secure. Important: User codes cannot be deleted while the security system is armed. Verify the security system is disarmed before attempting to delete a user code remotely. Delete a system user ...
Create a system user code
New system user codes can be created using the Customer app or Customer website. Important: User codes cannot be edited while the security system is armed. Verify the security system is disarmed before attempting to edit a user code remotely. Create ...
Create/edit a duress code remotely
A duress code is used instead of the regular arming or disarming code to trigger a duress alarm to indicate a possible hostage situation. Note: If you are not able to add a duress code remotely, contact your service provider, as this feature requires ...
Change a user's name
Secondary system user names can be changed to manage systems with multiple users. Note: The master user's name cannot be changed using the Customer app or Customer website. To change the first and last name of the master user, contact your service ...
Change a system user code
Existing system user codes can be updated using the Customer app or Customer website. Changing a user code sends a user code notification change to the primary email on the account. For more information about the user code change notification, see ...