Delete a system user code

Delete a system user code

Delete unused system user codes to keep the system secure.

Important: User codes cannot be deleted while the security system is armed. Verify the security system is disarmed before attempting to delete a user code remotely.

Delete a system user

Performing the following steps removes all of the user's information (e.g., associated email address, phone number, etc.) from the entire system. 

To delete a system user using the Customer app:icn-chevron-up.svg
  1. Log into the Customer app.
  2. Tap Menu. 
  3. Tap Users. 
  4. Tap More for the user to be deleted
  5. Tap Delete Delete.
  6. Tap Delete to confirm that you want to delete the user and all of the addresses associated with it. 
To delete a system user using the Customer website:icn-chevron-up.svg
  1. Log into the Customer website.
  2. Click Users. 
  3. Click More for the user to be deleted
  4. Click Delete Delete.
  5. Click Delete User to confirm that you want to delete the user and all of the addresses associated with it. 
To delete multiple system users using the Customer website:icn-chevron-up.svg

Important: This feature is only available for Commercial accounts. 

  1. Log into the Customer website.
  2. Click Users.
  3. Click More.
  4. Click Bulk Actions.
  5. Click to select the desired users to be deleted.
  6. Click Delete.
  7. In Confirm Bulk User Deletion, click Delete.

Remove a user's security system access

Performing the following steps only removes the user's access to the security system but retains all of the user's additional information (e.g., associated email address, phone number, etc.). 

To remove a user's security system access using the Customer app:icn-chevron-up.svg
  1. Log into the Customer app.
  2. Tap Menu. 
  3. Tap Users. 
  4. Tap More for the user to be deleted. 
  5. Tap Edit Edit.
  6. Tap Panels.
  7. On the Device Access page, tap the toggle switch to disable the access points that the user code should no longer have access to.
  8. Tap Save.
To remove a user's security system access using the Customer website:icn-chevron-up.svg
  1. Log into the Customer website.
  2. Click Users.
  3. Click More for the user to be deleted. 
  4. Click Edit Edit.
  5. Click Panels.
  6. On the Device Access page, click the toggle switch to disable the access points that the user code should no longer have access to.
  7. Click Save.