Generate and share system user codes

Generate and share system user codes

User code management allows the creation and sharing of user codes using the Customer app or Customer website. The random code generator can be used to create unique user codes, and the Share User Code option allows you to text or email codes in seconds. These features are especially useful when managing large amounts of users on an account and help to create, track, and send user codes effortlessly. 

User code generation

The following instructions will create a randomly generated user code. For more information about creating a specifically designated user code, see Create a system user code.


To generate user codes using the Customer app:icn-chevron-down.svg
  1. Log into the Customer app. 
  2. Tap Menu.
  3. Tap Users. 
  4. Tap the desired user to generate an access code. 
    • To create a new user and generate an access code, tap Add and provide a name for the new user, then tap Create. 
  5. Tap the user code icon.

  1. Tap Generate Code to randomly generate a user access code. 


     
  2. Tap to select which devices the user will have access to. 
  3. Tap Save. 
To generate user codes using the Customer website:icn-chevron-down.svg
  1. Log into the Customer website.
  2. Click Users.
  3. Click the desired user to generate an access code. 
    • To create a new user and generate an access code, click Add User and provide a name for the new user, then tap Create. 
  4. Click the user code icon.


     
  5. Click Generate Code to randomly generate a user access code. 


     
  6. Click to select which devices and features the user will have access to. 
  7. Click Save. 

User code sharing

When sharing a user code, the automated share message includes the user code, devices that can be accessed (e.g., security panel), and access timeframe. 

Note: A user code can only be shared if it has access to a part of the system. User codes cannot be shared on systems using Access Plan User Management.

To share user codes using the Customer app:icn-chevron-down.svg
  1. Log into the Customer app.
  2. Tap Menu.
  3. Tap Users. 
  4. Tap Options next to the desired user that will have its access code shared. 
  5. Tap Share. 
     
    Note: Share User Code triggers mobile phone native sharing options or launches the computer's default email client to send codes.
     
  6. Select one of the mobile phone's native sharing options. 
  7. Select who the recipients will be. 
  8. Send the message to share the code. 
To share user codes using the Customer website:icn-chevron-down.svg
  1. Log into the Customer website. 
  2. Click Users. 
  3. Click Options next to the desired user that will have its access code shared. 
  4. Click Share. 
     
    Note: Share User Code triggers mobile phone native sharing options or launches the computer's default email client to send codes.
     
  5. Enter who the recipients will be for the email. 
  6. Send the email to share the code.