Create/edit a duress code remotely

Create/edit a duress code remotely

A duress code is used instead of the regular arming or disarming code to trigger a duress alarm to indicate a possible hostage situation.

Note: If you are not able to add a duress code remotely, contact your service provider, as this feature requires specific permission.

Create/edit duress codes remotely

Duress codes can be managed remotely using the Customer app or Customer website.

To create/edit duress codes using the Customer app:
  1. Log into the Customer app.
  2. Tap Menu.
  3. Tap Users.
  4. Tap to expand More.
    • If there is not a current duress code:
      1. Tap Add Duress User in More Options. 
      2. In the Duress Code Name field, enter the name of the duress code. 
      3. Tap Create.
      4. In Access Code, enter the desired duress code or tap Generate Code to generate a random code. 
      5. In Security Panels, select the panel partitions to apply the duress code to. 
      6. Tap Save.
    • If there is an existing duress code:
      1. Tap Edit Duress User in More Options. 
      2. Tap  
      3. In Access Code, update the duress code as desired. 
      4. In Security Panels, select the panel partitions to apply the duress code to. 
      5. Tap Save.
To create/edit duress codes using the Customer website:
  1. Log into the Customer website.
  2. Click Users.
  3. Click to expand More.
    • If there is not a current duress code:
      1. Click Add Duress User.
      2. In Duress Code Name, enter a name for the duress code.
      3. Click Create. 
      4. In Access Code, enter the desired user code. 
        • A new access code can also be generated by clicking Generate Code. 
      5. Click to select which devices and features the user will have access to. 
      6. Click Save. 
    • If there is an existing duress code:
      1. Click Edit Duress User in More Options. 
      2. Click 
      3. In Access Code, update the duress code as desired. 
      4. In Security Panels, select the panel partitions to apply the duress code to. 
      5. Click Save.