Frequently Asked Questions
What is Two Factor Authentication?
Note: Two Factor Authentication can be referred to as 2FA, Multi-Factor Authentication, or MFA. Two Factor Authentication is an optional security measure for an account that requires the entry of an additional code, received as an SMS text message or ...
What happens if I answer my security questions incorrectly?
If you incorrectly answer your security questions seven times consecutively, a 5-minute lockout period will occur to increase account security. For more information about resetting a password, see Change or reset a password.
What features are available through the Apple Watch?
Several features are available through the Alarm.com app for Apple Watch. Important: You must have watchOS version 5.0+ and be logged into the Alarm.com app on your mobile device in order to use the app on your Apple Watch. The Alarm.com app for ...
What can I do if I can't find the password reset email?
When resetting your password, a temporary password reset link will be emailed to the email address associated with the login. For more information about how to reset your password, see Change or reset a password. If the password reset email cannot be ...
What are the login name and password requirements?
There are various requirements when changing a login name or password. Login name requirements Login names must contain less than 50 alphanumeric characters and cannot be taken by another user. Login names are not case-sensitive. Password ...
Is there a limit to how many logins can be created for a customer account?
No. There is no limit to how many logins you can create for your account to access the Customer app or Customer website. For more information about creating logins, see Create a new login.
Is the Alarm.com iOS Today View Widget a supported feature?
No. With the release of iOS 18, legacy widgets such as the Alarm.com iOS Today View widget are no longer supported for both new and existing customers. Available widgets include the Saved Clips, Safety Button, and iOS Alarm.com System Control ...
Is Alarm.com compatible with Google Fi?
Yes. The system is compatible with Google Fi. Google Fi can intelligently shift between three mobile 4G LTE networks to keep the mobile device on the best signal. It can also automatically connect to secure Wi-Fi hotspots for faster data, calling, ...
How do I find mobile app version on my device?
Find the mobile app version The mobile app version can be found on Android and iOS devices. For more information about the device and version compatibility, see Which devices can the Alarm.com app work with?. To find the mobile app version on an ...
How do I change the language of the customer app?
The language of the Customer app is determined by the system language setting of the mobile device. Example: If the device is an iPhone with a system language of French, the Customer app will display in French. The following languages are available ...
How can I set up Touch ID or Face ID for iOS?
Touch ID is an alternative for passcode access to the Customer app. This is another method to help with securing access to the Alarm.com app in case the device is lost or stolen. Compatibility Touch ID is compatible with the following iOS devices: ...
How can I set up fingerprint scanning on Android?
As of app version 4.0, the app now supports fingerprint scanning on Android as an alternative for passcode access. This is another method to help with securing access to the app in case the device is lost or stolen. Compatibility Android fingerprint ...
Do the app and website update in real time?
Yes. The Customer app and Customer website will display updated statuses for various devices in real time (e.g., security panel arming state, access control doors, most energy and automation devices, etc.). The Customer app and Customer website can ...
Can logins have access to only specific system partitions?
Access to specific system partitions can be configured using the Customer website. The permission to limit access to specific system partitions can be added to existing logins or when creating a new login. Note: If a login is given access to a ...
Can I create multiple logins for my account?
Yes. You can create multiple logins for your account using your Customer website login. There is no limit to the number of logins that can be created for an account. For information about creating a new login, see Create a new login. A ...
Alarm.com app - Device compatibility
Alarm.com has a mobile application that is compatible with the following devices with the specified software version requirements. Note: Alarm.com is also accessible from supported smartphones or tablets by visiting www.alarm.com/login on the ...