Do the app and website update in real time?
Yes. The Customer app and Customer website will display updated statuses for various devices in real time (e.g., security panel arming state, access control doors, most energy and automation devices, etc.). The Customer app and Customer website can also be manually refreshed to view updated statuses for other devices.
Important: The Customer app requires a minimum version of 4.21.26 for Android and 4.21.28 for iOS to update statuses in real time.
For more information about device types and events that update in real time, see Events that will update in real-time.
Note: If a system condition is still present after refreshing, it may still be active and may need to be resolved or dismissed. Contact your service provider for assistance. For help reaching your service provider, see Contact your service provider.
Manually refresh the Customer app or Customer website
To manually refresh the Customer app:
To manually refresh the Customer website:
Events that will update in real-time
The following device types and events will update in real time:
Note: To view the updated statuses for device types and events not listed below, manually refresh the Customer app or Customer website. For more information, see Manually refresh the Customer app or Customer website.
| Device Type | Event | State change |
|---|---|---|
Access Control | Door Locked, Door Unlocked, Door Buzzed Open | Door Locked, Door Unlocked |
Garage Doors | Gate Opened, Gate Closed | Gate Opened, Gate Closed |
Gates | Gate Opened, Gate Closed | Gate Opened, Gate Closed |
Lights | Dimmer Change (for dimmer bulbs), Light On, Light Off | Dimmer Change (for dimmer bulbs), Light On, Light Off, Color Change (for color bulbs) |
Locks | Locked, Unlocked | Locked, Unlocked |
Partitions | Armed Away, Armed Stay, Disarmed, Armed Night, Alarm, Police Panic | Armed Away, Armed Stay, Disarmed, Armed Night Note: An alarm event should generate a banner message on the Customer website in real time if an alarm occurs. |
Remote Temperature Sensors | N/A | Ambient Temperature Value |
Sensors (contact sensor, motion sensor) | Open (contact), Close (contact), Idle (Motion), Active (Motion), Opened/Closed | Open (contact), Close (contact), Idle (Motion), Active (Motion) |
Shades | Closed, Opened | Closed, Opened, Shade level change (% open the shade is) |
Sump Pumps | Idle, Normal Operation, Possible Issue, Pump in Malfunction, Pump Not Running | Idle, Normal Operation, Possible Issue, Pump in Malfunction, Pump Not Running |
Thermostat | Mode changed to Heat, Mode changed to Cool, Mode changed to Auto, Mode changed to Off, Setpoint value changed | Mode changed to Heat, Mode changed to Cool, Mode changed to Auto, Mode changed to Off, Setpoint value changed, Fan mode changed |
Water Sensor | Wet, Dry | Wet, Dry |
Water Valve | Valve Open, Valve Closed | Valve Open, Valve Closed |