User Guides
Visual Verification device selection
Visual Verification is a feature the monitoring station uses to verify a system that is in an alarm state. The monitoring station operator can: Review images and video clips captured 15 minutes before, during, and 15 minutes after the alarm. View ...
View current sensor activity
Sensors with Sensor Activity Monitoring (SAM) enabled can have a variety of statuses. For more information about configuring Sensor Activity Monitoring, see Turn sensor activity monitoring on/off. View current sensor activity using the Alarm.com app: ...
View all system sensors
A list of all the system's sensors can be viewed using the Alarm.com app or Alarm.com customer website. Sensors with Sensor Activity Monitoring (SAM) enabled can be viewed using the Alarm.com app and Alarm.com customer website. For more information ...
Turn sensor activity monitoring on/off
Sensor activity monitoring (SAM) allows users to view the current status of the system's sensors. Once SAM is enabled for sensors, sensor activity notifications can be configured to receive direct notifications about a sensor's activity by email, ...
Turn off system trouble beeps using the app
System trouble beeps coming from the security panel can be turned off using the Alarm.com app when an active trouble condition is reported. This feature disables trouble beeps for 7 days, but it can be re-enabled at any time. System trouble beeps can ...
Trigger a panic using the app
The In-App Panel Panic and In-App Property Panic monitoring station supported features can expedite the dispatch of emergency personnel when help is needed at your account's location. If enabled on your account, In-App Panics are available on the ...
Take a Peek-in from a Qolsys panel camera
Peek-Ins allow users to take on-demand snapshots from the panel camera on a Qolsys IQ Panel 2 or IQ Panel 4 using the Alarm.com app or Alarm.com customer website. Captured images are saved in the Images event gallery. For more information about ...
Set up the app using setup wizards
There are two setup wizards (Mobile App Setup and App Settings Migration) that appear upon first logging into the Alarm.com Alarm.com app to assist you with getting the most out of your Alarm.com system right from the start. Compatibility The Mobile ...
Set up a new account using the Welcome Letter and setup wizard
A new user account can be created once a Welcome Letter is provided. The Welcome Letter is first used to create the login for the new user account, followed by an account setup wizard when logging in for the first time. For questions regarding how to ...
Remotely change Qolsys IQ Panel settings
Compatible panel settings can be changed using the Alarm.com app. Note: If these options are not available, contact your service provider for more information. To change panel settings: Log into the Alarm.com app. Tap Security System. Tap . Tap the ...
Remotely arm and disarm multiple partitions at once
If the system has multiple partitions, users can remotely arm and disarm separate partitions individually using the Alarm.com app or Alarm.com customer website. Partitions are listed in alphabetical order in the Alarm.com app to help organize systems ...
Put a system in test mode with the monitoring station
When a system is in test mode with the monitoring station, the monitoring station is not going to respond to alarms (i.e., dispatch police) from the system during that time. This allows tests and system maintenance to be performed without having to ...
Export panel slot number for a system
The panel slot numbers report is a downloadable .csv file that shows all users associated with the system. This is useful for keeping personal records of users in a system. Panel slot numbers can be exported using the Alarm.com app and Alarm.com ...
Enable Smart Arming
For residential customers, the Smart Arming feature automatically arms the customer's system Arm Stay when they go to bed and Disarm it when they wake up. Smart Arming can be activated at a set time or when sensors detect activity. Smart Arming ...
Disarm the system remotely
The system can be remotely disarmed using the Alarm.com app or Alarm.com customer website. Disarming the system puts it into a non-alarm state when the location is occupied. To disarm the system using the Alarm.com app: Log into the Alarm.com app. In ...
Configure Qolsys panel camera image uploads for alarms and local disarms
Qolsys panels with a panel camera (i.e., IQ Panel 2 and IQ Panel 4) can upload the panel camera images for local disarms and alarms. Panel camera images can be configured using the Alarm.com customer website. Captured images are saved in the Images ...
Clear a duress, panic, or smoke alarm
A duress, panic, or smoke alarm message can only be cleared using the Alarm.com customer website. It cannot be cleared using the Alarm.com app. The message will eventually disappear on its own after a few days. For duress alarms, the Alert message ...
Change the monitoring station verbal passcode
In the case of an emergency where you are unable to disarm the system, the monitoring station may call to verify the alarm. When the monitoring station calls, you will be asked to provide their verbal passcode to verify their identity, confirm if the ...
Change the monitoring station location phone number
Depending on the type of alarm event, the location phone number may be contacted either before or after a dispatch to authorities has been made to verify the alarm. Emergency contact information (e.g., Location [Premise] phone numbers, verbal ...
Change the monitoring station emergency contact information
Important: This feature is only available if it is supported by your monitoring station and enabled by your service provider. If the following options are not present, contact your service provider for more information. When a monitoring station ...
Change a sensor name remotely
Sensor names can be managed remotely using the Alarm.com app or Alarm.com customer website. To change a sensor name using the Alarm.com app: Log into the Alarm.com app. Tap . Tap Manage Devices. Tap next to the device to rename. Tap Rename Device. ...
Change a partition name
Systems with multiple partitions can be more easily managed with customized partition names. Partitions are ordered alphabetically in the app, so renaming a partition can help change a partition's position in a partition list. To change a partition ...
Cancel or Verify Alarms using the app
Cancel/Verify Alarms allows you to respond to alarm events directly and to communicate to a monitoring station when the cause might be accidental or a real emergency. If you wish to opt-in to the Cancel/Verify feature, contact your service provider. ...
Arm the system remotely
Arming the system sets the security sensors to an alarm state. The Armed Away status sets both contact sensors and motion sensors into an alarm state, while Armed Stay status only sets contact sensors to an alarm state. Note: If the system is not ...
Alarm Mode
Alarm Mode presents users with a streamlined, full-picture view of what is happening at their home or business during an alarm. With Alarm Mode, you can quickly assess the situation and take action by viewing video clip thumbnails, accessing live ...
Add the Alarm.com complication to the Apple Watch
Complications are customizable UI elements on the face of an Apple Watch product. The Apple Watch face can be customized with an Alarm.com complication that offers quick access to your system. Important: You must have watchOS version 5.0+ and be ...