Frequently asked Questions
Will the Pro HVAC Monitoring program send me notifications?
Yes. After opting into the Pro HVAC Monitoring program, HVAC system notifications are automatically applied to the primary email address for your account. Notifications will also be sent to the partnered HVAC professional in your service area. Your ...
What is Pro HVAC Monitoring?
HVAC Pro Monitoring allows Alarm.com customers to be connected directly to an HVAC professional in the event of a system failure. After opting into the program, alerts for HVAC system-specific are sent out to you and a trusted Alarm.com-certified ...
What is Give Back, Get Back?
GIVE Back, GET Back is a feature that helps you enroll in programs with electric utilities, which may qualify you for special savings or incentives. These programs are usually run during the hot summer months when electrical demand is high due to air ...
How can I control the fan remotely?
The thermostat fan can be controlled by using the Alarm.com app or Alarm.com customer website and setting the fan to Auto, 1 hour, 2 hours, 3 hours, 24 hours, Indefinite, or Circulate. The fan options depend on the thermostat model and ...
Does Alarm.com automatically turn off the thermostat during a fire or carbon monoxide alarm?
Yes. If a smoke, fire, or carbon monoxide alarm is activated by the security system, Alarm.com-connected thermostats automatically set to OFF mode. This is done to prevent circulation of smoke and poisonous gas and to avoid damage to the HVAC system. ...
Change the temperature display on the Smart Thermostat to Celsius or Fahrenheit
The Alarm.com Smart Thermostat (Smart Thermostat HD, ADC-T2000, and ADC-T3000) displays temperature based on the system's account settings. Note: Changing the display unit on the Smart Thermostat using the Alarm.com app or Alarm.com customer website ...