Frequently asked Questions
Will the Arming Event notification include the name of the user who armed or disarmed the system?
Depending on the method used to arm or disarm the system, the user's name who performed the action appears in the arming event notification. Using the panel When the system is locally armed or disarmed using a code, the name of the user associated ...
Why did I receive an e-mail notification for high activity by a login?
Alarm.com will send an email notification when a login is observed to have an unusual amount of high activity relative to a typical user. The email is sent to the e-mail address associated with the login in question, as well as the e-mail of the ...
What can I do if someone is not receiving SMS text notifications?
Note: T-Mobile users cannot receive multimedia attachments (i.e., video clips and thumbnail images) and instead receive SMS messages with links to the same content. It is recommended to use push notifications. For more information, see Push ...
What can I do if someone is not receiving push notifications?
Important: Microsoft has discontinued support for push notifications on Windows Phone devices with OS versions below 8.1. For more information, contact the device manufacturer. If push notifications are not being received on a smartphone or tablet, ...
What can I do if someone is not receiving notifications?
There are a few possible reasons someone may not receive notifications. The causes vary depending on what type of notification should be sent. Select any of the following links to see recommended troubleshooting for receiving each type of ...
What can I do if someone is not receiving email notifications?
If someone is not receiving email notifications, verify the following information. Note: If a Resolve button prompt is present next to a notification, this means the notification is currently enabled but does not have any recipients. Click Resolve ...
What can I do if mobile push notifications do not play sound?
If there is no sound played when a push notification is received, perform the following troubleshooting: Verify mobile device notification settings Verify that the media volume on the mobile device is not muted. Verify that the mobile device does not ...
What are the differences between push, text, and email notifications?
Notification method performance can vary based on factors such as the device in use (e.g., iOS, Android, etc.) or your network provider. For more information about configuring notifications, see Configure notification recipients. Push notifications ...
How can the language of notifications be changed?
If there is a preferred language that notifications would like to be received in, this can be changed on either the Alarm.com app or Alarm.com customer website. To do so for all notifications, you will need to utilize both. Change the language of SMS ...
Configure mobile push notification devices
To receive Push Notifications for an account, enable the feature for each mobile device you would like to receive push notifications. Note: The Kindle Fire tablet is unable to receive push notifications. Push notifications are similar to text ...
Can I create text (SMS) notifications if my cell carrier is not an option?
Yes. If the desired carrier is not listed when adding a cell phone number for text notifications, you can use the phone’s email address (SMS/SMTP format, i.e., 1234567890@vtext.com) so the recipient can be configured for email notifications that they ...
Can I choose which sounds play when push notifications are received?
On iPhone devices, the generic notification sounds can only be toggled on or off. On Android devices, it is possible to choose individual push notification sounds. For information about configuring push notifications, see How can a device start ...
Can I be alerted when a user code is changed?
Yes. When a user code is changed, a notification is sent to the email of the primary user on the account. This email notification is triggered automatically and cannot be turned off. To change who receives the user code change notification email, ...