Configure mobile push notification devices

Configure mobile push notification devices

To receive Push Notifications for an account, enable the feature for each mobile device you would like to receive push notifications.

Note: The Kindle Fire tablet is unable to receive push notifications. 

Push notifications are similar to text messages. They are messages that notify the customer of any new app events without the need to keep the application open. These messages are pushed to the front of the phone so that the customer can view them without opening or closing any app. These push notifications are not saved anywhere on the customer's device, so once the message is closed, it cannot be displayed again.

Note: Based on the device in use, there may be device settings to determine how push notifications appear, sound, if they repeat, and more. Contact the device manufacturer for additional assistance.

To add a push device using the Alarm.com app:

  1. Log into the Alarm.com app using the device to receive push notifications on.
  2. Tap Menu.
  3. Tap Notifications.
  4. Tap the Push Notifications toggle switch to turn it ON.

Note: The push device now exists on the account as a Push Device user. 

To configure push notifications using the Alarm.com app:

  1. Log into the Alarm.com app.
  2. Tap Menu.
  3. Tap Notifications.
  4. Tap Settings.
  5. Tap the desired notification.
  6. In Recipients, tap Add.
  7. Select a device/recipient, then tap Close.
  8. Tap Save.

To manage push notification devices using the Alarm.com customer website: 

Note: Push devices can only be added using the Alarm.com app. 

  1. Log into the Alarm.com customer website. 
  2. Click Notifications. 
  3. Click Push Devices. 
  4. Click the desired device to manage notifications for. 
  5. In the Device Name field, enter the desired name for the push device. 
  6. Click either of the following: 
    • Enable Notifications to toggle push notifications on/off for the device.
    • Delete to remove the push device from the account. 
  7. Click Save.