How-to Troubleshooting Guides
Z-Wave Troubleshooting Wizard
The Z-Wave Troubleshooting Wizard provides users with step-by-step resolutions for a host of supported devices, including lights, thermostats, water devices, and more. The wizard is accessible through both Trouble Conditions Help, as well as from the ...
Z-Wave sensor is in malfunction
The Malfunction trouble condition indicates a device is unable to properly communicate. This article relates specifically to Z-Wave sensors. For alarm sensors, refer to your service provider for assistance. Note: The Z-Wave sensor status may also ...
Smoke Sensor Not Reset
The Smoke Sensor Not Reset trouble condition indicates a system smoke sensor was activated, but the condition has not yet cleared from the servers. This trouble condition can be cleared using the Alarm.com customer website. For further assistance, ...
Sensor is showing incorrect status on the website or app
If a panel is reporting the correct sensor status but the Alarm.com app and Alarm.com customer website are not, try the following steps. Verify sensor status Trip the sensor, and verify the status is reporting properly at the panel. Note: Allow a few ...
Qolsys panel is disarming by itself
If a Qolsys panel is disarming by itself, verify if you have Bluetooth disarming enabled. A compatible Qolsys panel has the ability to enable a Bluetooth device to disarm the system from an armed away state when it comes within range of the panel. ...
Device is in malfunction
The Malfunction trouble condition indicates a device is unable to properly communicate. Note: The device status may also appear as offline. If a device is in malfunction: Verify which device is in malfunction. It is possible that the device in ...