Qolsys panel is disarming by itself

Qolsys panel is disarming by itself

If a Qolsys panel is disarming by itself, verify if you have Bluetooth disarming enabled. A compatible Qolsys panel has the ability to enable a Bluetooth device to disarm the system from an armed away state when it comes within range of the panel. Compatible Qolsys panels include Qolsys IQ Panel 2, IQ Hub, IQ Panel 4, and IQ4 Hub. 

If the system is disarmed by a Bluetooth device, the name of the Bluetooth device displays as disarming the system in Activity as shown in the following example. 

Bluetooth device IQP2 disarming example.png

To verify Bluetooth disarming devices using the Alarm.com customer website: 

  1. Log into the Alarm.com customer website. 
  2. Click Settings. 
  3. Click Manage Devices.
  4. In Security, Bluetooth disarming devices display similar to a sensor. 

Security with bluetooth device .png

Note: The panel must be used to disable Bluetooth disarming devices. 

To verify Bluetooth disarming devices using the panel: 

  1. Flick to access the settings tray on the panel. 
  2. Tap Settings. 
  3. Tap Advanced Settings. 
  4. Enter your code. 
  5. Tap Bluetooth Devices. 
  6. Tap Edit Device. 
  7. Verify if the device disarming the system is listed as a Bluetooth device. 
    • If you want to disable disarming for a Bluetooth device:
      1. Tap Edit for the device to disable. 
      2. Using the Disarming dropdown menu, select Disable Disarming. 
      3. Tap Update. 

Note: The Bluetooth Disarm Timeout setting is the amount of time the system waits until the Bluetooth device is able to disarm. This allows time for the Bluetooth device to get out of range of the panel so that the panel is not automatically disarmed.