Frequently asked Questions
Why are some sensors, such as smoke detectors, not eligible for Sensor Activity Monitoring?
A sensor is ineligible for Sensor Activity Monitoring if it always sends an alarm signal when tripped. Smoke detectors, fire detectors, and carbon monoxide detectors, for example, will put a panel into alarm regardless of the panel's current arming ...
What security measures does Alarm.com use?
Alarm.com uses a trusted third party for Secure Sockets Layer (SSL) connection between the customer and Alarm.com interfaces. The certificate requires that the user be authenticated. Secure cookies are used to store timeout and validation information ...
What is the Emergency Message on the app?
An Emergency Message only displays on the Alarm.com app during instances when there may be a severe weather event in your area. To view the Emergency Message on the Alarm.com app: Log into the Alarm.com app. In the card that displays An important ...
What happens when my system reports an alarm?
When your system reports an alarm, the following happens: Your control panel transmits an alarm signal to Alarm.com. Alarm.com immediately forwards the signal to the monitoring station. The monitoring station then tries to verify the alarm and may ...
What does Radio Not Responding mean for broadband hubs?
The Radio Not Responding trouble condition indicates the hub is not connected to the Internet and therefore unable to communicate with Alarm.com. This could be caused by an interruption of service from the cellular provider in the area, a problem ...
Is the Alarm.com app compatible with text to speech applications?
Yes. The Alarm.com Alarm.com app is compatible with text-to-speech applications (e.g., IOS VoiceOver, Android Talkback, etc.). To enable these applications, refer to the device manufacturer guides.
How many sensors can be displayed in the app?
The Alarm.com app can display all sensors that have Sensor Activity Monitoring enabled (e.g., door/window sensors, motion sensors, etc.). For more information about verifying if the sensor has Sensor Activity Monitoring available, see Turn sensor ...
How do I switch between my accounts?
It is possible to switch between multiple Alarm.com accounts from the Alarm.com app or Alarm.com customer website from the same login after a login name has been granted Linked Systems. Note: If the following options do not appear, Linked Systems may ...
How do I make sure my account is secure?
Create unique user codes for each individual who needs access to the security system If other people are going to have access to your property and will need to disarm the security system, give them each their own user code. This will ensure you ...
How do I control multiple partitions of a security panel?
A secondary partition will appear on an account after the partition is enabled in the security panel and has at least one sensor associated with it. There are no additional service package costs to remotely control or use partitions on a customer ...
How do I change my time zone?
The time zone for an account can be changed using the Alarm.com app or Alarm.com customer website. Note: The system's time automatically adjusts for daylight savings based on the time zone that is selected. To change the time zone using the Alarm.com ...
How can multiple account systems be linked?
Note: Users with Limited Device Access permission cannot be the originating login, but they can link to other logins that have a different permission type. It is possible to link multiple customer accounts under a single login for convenient ...
How can I view legal agreements and documents?
General legal agreements and documents can be accessed anytime by visiting www.alarm.com/legal. To view the specific legal agreements that you agreed to when you initially began service, contact your service provider.
How can I change the batteries in my device?
If the batteries in a device need to be changed, a Device Low Battery trouble condition should appear in the Alarm.com app. To learn how to change the batteries in a device: Log into the Alarm.com app. In Issues, tap the Device Low Battery trouble ...