How-to Troubleshooting Guide
Thermostat Too Warm
Thermostat Too Warm indicates that the temperature reported by your thermostat is higher than the threshold that you have specified in the Temperature Notification rule. How to resolve: Verify the thermostat and rule settings. If you need additional ...
System Locked: Installer Verification Required
System Locked: Installer Verification Required indicates your system is reporting an issue. How to resolve: Contact your service provider for assistance.
Siren Tamper
Siren Tamper indicates your system is reporting an issue. How to resolve: Contact your service provider for assistance.
Sensor Tamper
Sensor Tamper indicates that the cover was removed from the contact sensor. How to resolve: Make sure that the cover of your contact sensor is attached securely. If you need additional support, contact your service provider.
Sensor Bypassed
Sensor Bypassed indicates that your system is not actively monitoring the specified sensor, which is being ignored and will not trigger an alarm if it is activated. This can happen when a contact sensor is open when your security system is armed. How ...
RF Jam Trouble
RF Jam Trouble indicates that the device is detecting radio frequency (RF) noise that could affect its ability to properly communicate signals to your control panel. How to resolve: Contact your service provider for assistance.
Radio Off
Radio Off indicates that the control panel has turned its communication radio off in order to conserve battery power. This usually happens when the power is down and the battery is drained. How to resolve: Verify that the panel is receiving AC power ...
Radio Not Responding
Radio Not Responding indicates that your security panel is not able to communicate with the network and may not trigger an alarm or signal for help in an emergency. How to resolve: Contact your service provider for assistance.
Panel Tamper
Panel Tamper indicates that the back cover of your security panel was removed. How to resolve: Verify that the back cover of your security panel is attached securely. If you need additional support, contact your service provider.
Panel Low Battery
Panel Low Battery indicates that the backup battery in your security panel is drained, which typically happens after an AC power failure. How to resolve: Let the battery recharge. If the battery cannot recharge, it may need to be replaced by support. ...
Not Networked Trouble
Not Networked Trouble indicates that a device (usually a door/window contact sensor or a motion sensor) is out of sync with the wireless network or was not synchronized with the network after it was enrolled into your security panel. How to resolve: ...
Modem-Panel Comm Error
Modem-Panel Comm Error indicates that your security panel is unable to properly communicate and may not receive signals from your devices and may not trigger an alarm or signal for help in an emergency. How to resolve: Contact your service provider ...
Installer Reset Needed
Installer Reset Needed indicates that your system is reporting an issue. How to resolve: Contact your service provider for assistance.
Heating and Cooling Alert
Heating and Cooling Alert indicates that based on data from your thermostat, your heating and cooling system is underperforming. Even if you do not feel uncomfortable or notice your system running excessively, if left unresolved issues like this can ...
Heat Or Probe Sensor Trouble
Heat Or Probe Sensor Trouble indicates that a probe has been disconnected from a temperature sensor, and the temperature sensor may no longer be working properly. How to resolve: Verify the probe is properly connected to the sensor. If you need ...
Fire Sensor Trouble
Fire Sensor Trouble indicates that your smoke detector may not be properly connected or installed correctly. How to resolve: Contact your service provider for assistance.
Dual-Path Communication Failure - Cellular
Dual-Path Communication Failure - Cellular indicates that your panel is currently unable to communicate through the cellular network and is only communicating through broadband network/Wi-Fi. Until resolved, your panel is without back-up ...
Device Power Issue
{companyname}} has detected that your device is not receiving sufficient power from the battery/bracket. How to resolve: Verify if your battery is depleted or if your device has become disconnected from the mounting bracket. If you need additional ...
Device is temporarily disabled
Device is temporarily disabled indicates that the device has failed multiple consecutive remote control attempts or has not successfully reported its status. How to resolve: To resolve this issue, manually activate or open and close the sensor. If ...
Credentials in Conflict
Credentials in Conflict indicates that two user credentials on the Access Control account match, and at least one of the two users has access to any access point or door. How to resolve: To resolve this issue, edit or remove the credentials from one ...
Communicator Upgrade Required
Communicator Upgrade Required indicates that your system requires an upgraded communicator and will be impacted by cellular carrier changes leading to unreliable service if it is not upgraded. Note: The following message will appear the first time ...
Cellular Sensor Relay Not Powered
Cellular Sensor Relay Not Powered indicates that a Flex on the account that is being used as a relay does not have an external source of power. How to resolve: Contact your service provider for assistance.
Cellular Sensor Not Responding
Cellular Sensor Not Responding indicates that the Alarm.com Flex IO™ sensor has not communicated with Alarm.com servers in the last 24 hours. How to resolve: Verify the Alarm.com Flex IO™ sensor has batteries or is attached into AC Power in an area ...
Cellular Sensor Low Battery
Cellular Sensor Low Battery indicates that your Alarm.com Flex IO™ sensor battery is low. How to resolve: Insert new 1.5 V Lithium batteries into your Alarm.com Flex IO™ sensor. If you need additional support, contact your service provider.
Battery Absent Trouble
Battery Absent Trouble indicates that the panel battery is or was missing. How to resolve: Verify that the panel battery is securely in place. If you need additional support, contact your service provider.
AC Power Failure
AC Power Failure indicates that your security panel lost AC power. To ensure continued system functionality, your system needs to be plugged into the outlet. How to resolve: Verify that the panel is plugged into an outlet and that the outlet has ...