How-to Troubleshooting Guide
Troubleshooting Alarm.com Places
By enabling Location Services on mobile devices, the device is allowed to check-in and relay its location relative to the radio tower or router the device connected to. For this feature, enable Alarm.com Places on your mobile devices and ensure that ...
Geo-Service device is malfunctioning
One common cause for a Geo-Service device malfunctioning is that the device may have been deleted but not completely removed from the account. The best way to clear a Geo-Service device malfunction is to completely remove the device from the account ...
Cannot enable Alarm.com Places notifications
If a notification is paused and cannot be turned back on, the notification may be relying on a Geo-Device trigger for a device that has Location Services disabled. Location Services for the Geo-Device specified in the notification must be enabled in ...