How-to troubleshooting guides
Remote commands are not opening or closing the garage door
If the garage door does not open or close remotely Verify the device sending the command has Internet access To verify the device has Internet access, open a web browser (e.g., Edge, Google Chrome, etc.) and navigate to a website (e.g., ...
Gate control device is in malfunction
The Malfunction trouble condition indicates a device is unable to properly communicate. Note: The gate control status may also appear as offline. If a gate control device is in malfunction or offline: Flex IO™ Check the batteries and replace if ...
Garage door opener is in malfunction
The Malfunction trouble condition indicates a device is unable to properly communicate. Note: The garage door opener status may also appear as offline. If a garage door opener is in malfunction or offline: Open and close the door from the garage door ...
Garage door opener is in malfunction
The Malfunction trouble condition indicates a device is unable to properly communicate. Note: The garage door opener status may also appear as offline. If a garage door opener is in malfunction or offline: Open and close the door from the garage door ...