How-to Troubleshooting Guides
Amazon Alexa says, “Sorry, the device appears to be malfunctioning.”
When Alexa says, “Sorry, the device appears to be malfunctioning”, the Alarm.com device is currently in a malfunctioning state. If lights are malfunctioning: To confirm the devices are malfunctioning, verify on the Alarm.com customer website. The ...
Amazon Alexa says, “Sorry, I couldn’t find a device or group name on the account.”
If Alexa says, "Sorry, I couldn’t find a device or group name on the account”, it means that Alexa cannot find the requested device. It is possible Alexa did not hear the device name correctly. To verify the device name using the Alexa app: Open the ...
Amazon Alexa says, “I found several devices matching that name.”
If Alexa says, "I found several devices matching that name": Try saying the name of the device more clearly. If you are trying to control multiple devices using a general command (e.g., "turn off all the lights”), create a group name for the devices ...
Amazon Alexa does not understand the names of the devices
If Alexa is having trouble understanding the names of the devices: Do not use special characters (e.g., *(&%’#_) in the device names. Avoid typos or grammatical errors. Do not use conjunctions (e.g., and, or, etc.) Avoid using device names that are ...
Alexa app displays, “Discovery could not be completed. All of your Alexa devices are offline.”
If this error message appears: "...All Alexa devices are offline" When all Alexa devices are offline, the Alarm.com Smart Home devices cannot be discovered. Plug in the Amazon Alexa devices or power cycle them. Interact with the Alexa device. If that ...